Terms &
Conditions.

01Who you buy from

Best IPTV is the trading name of Jhonathan Duran, operating as an individual.

Seller

Jhonathan Duran, trading as Best IPTV

Address

50 Colne Rd, London N21 2JP, UK

Website

best-iptv.tv

Email

contact@best-iptv.tv

WhatsApp

+44 7916 697381

02Scope and agreement

These terms cover viewing subscriptions and the general ordering process for reseller access sold directly by Best IPTV. Specific reseller pack details must also be agreed in writing. A consumer buys mainly for personal purposes; a business purchase does not automatically carry the same consumer cancellation rights.

We provide the relevant offer and terms before you commit to an order. A contract is formed when we confirm acceptance of your order in writing. An enquiry or a visit to the website does not itself place an order. Keep the offer, these terms and your confirmation together.

Nothing in these terms removes rights that applicable law does not allow us to exclude.

03Plans and what is included

A viewing subscription provides access for the agreed duration and number of simultaneous screens. The Plans page describes current options, including 3, 6, 12 and 24-month periods and allowances for 1 to 4 screens.

• Your confirmation specifies the selected service, paid duration, any bonus period and simultaneous-screen limit.
• Extra months and a player-app licence are included only where the selected offer expressly includes them. Confirm the app, supported device and licence scope before ordering.
• An included player licence is separate from access to the content service. A separately purchased app remains subject to its developer’s terms, without reducing our responsibility for anything we supply.
• Internet access and devices are not included. Explain your exact device model, app and essential requirements before you order.

Promotional months have no separate cash redemption value. This does not reduce any refund or other remedy required by law. A free content-subscription trial may be offered subject to availability. It is not guaranteed for every plan, device or request. Contact us to check availability and confirm the trial duration, included content and any restrictions before it starts. A third-party player’s trial is separate from a trial of the content service. Receiving a trial does not commit you to a paid subscription; any purchase must be agreed separately.

04Prices and currency

Our pricing displays may offer USD and EUR. These are separate price lists; changing the display currency is not a promise to apply a live exchange rate. The currency and total payable for your order are confirmed before payment, including applicable taxes and any charges made by us.

The displayed plan total covers the stated period. A monthly equivalent is a comparison figure, not a monthly instalment. Optional extras require your agreement.

A later price change does not change an accepted order. If an obvious pricing error is discovered before acceptance, we explain the correction so you can accept the revised offer or decline. Any payment for an order we cannot accept is returned.

05Placing an order

1. Contact us by WhatsApp or email with the plan, duration, screen allowance and device details you want.
2. Review the written offer, total price, activation timing, cancellation information and any app or support conditions. Correct any errors before confirming.
3. Confirm the order and follow the payment instructions provided through our published contact details.
4. We confirm acceptance and provide the agreed access information. If you request supply during a cancellation period, the separate consent process in section 8 applies.

We provide confirmation and the applicable terms in a form you can retain, such as email. If payment or required information is missing, we explain what is needed. If we cannot fulfil the order, we tell you and return any payment due back to you.

06Payment and renewal

Payment arrangements are communicated before you confirm the order. Payment service providers may process transaction information under their own terms and privacy notices. Any conversion or charge made by your own provider is separate from the price agreed with us.

Use the contact details in section 1 to verify unfamiliar payment instructions. Do not send security codes, banking passwords or one-time authentication codes to our support team.

07Activation and delivery

Access is delivered digitally by WhatsApp or email after the agreed payment and order checks. There is no physical delivery. Your order confirmation states the expected activation time, start date and duration. Reseller-panel access may follow a different schedule, confirmed with the pack.

If we expect a delay, we explain it and the available next steps. An estimate does not remove your rights where we fail to supply as agreed. Contact us if you have paid but have not received confirmation or access.

Keep access details private and tell us promptly if you suspect unauthorised use. You are not automatically responsible for a security failure caused by us.

08Consumer cancellation rights

For an eligible UK distance contract for services or digital content, the usual cancellation period ends 14 days after the day the contract is made. You can cancel without giving a reason while that right applies. Required information or consent failures can affect the period and what may be charged.

Digital content supplied before the period ends

Before early supply, we ask for express consent and acknowledgement that the cancellation right will be lost when supply begins, and provide the required confirmation in a form you can retain. General acceptance of these terms alone is not that consent. Without the required steps, activation alone does not remove the right.

A service starting early

For a service element, requesting an early start does not automatically end cancellation rights. A lawful proportionate charge may apply to work already supplied. Loss of the right on full performance requires the applicable express request and acknowledgement. The rules depend on what is actually supplied, not simply the label “subscription”.

How to cancel

Send a clear cancellation statement by email, WhatsApp or post using section 1. The following optional form can be copied; another clear statement is also valid.

A refund due under these cancellation rules is made without undue delay and within 14 days of your notice, subject only to lawful deductions. We use the original payment route unless you expressly agree otherwise, with no refund fee. Early-supply consent never waives rights relating to faulty or misdescribed supply.

09Additional seven-day guarantee

For a viewing subscription, our commercial guarantee is a full refund of the subscription price if you report a service-related fault within seven days of activation and we cannot resolve it within a reasonable time.

1. Report the problem by email or WhatsApp within the seven-day period.
2. Provide reasonable information about your device, app and symptoms so support can investigate. You do not need to disclose unrelated private information.
3. If the service-related problem remains unresolved, we arrange the full subscription refund. Reporting within the period preserves the claim while troubleshooting continues.

This additional guarantee does not cover a problem caused solely by your connection, unsupported hardware or a separately supplied app. However, those exclusions do not excuse incorrect compatibility advice or a fault for which we are responsible.

The seven-day period is not a deadline for statutory claims. Refunds required by law and the remedies below remain available where their conditions are met. Reseller packs have separately agreed commercial conditions; this viewing-subscription guarantee does not automatically apply to a business credit purchase.

10Faults and legal remedies

Consumer digital content must meet applicable standards for quality, description and an agreed purpose. Services must be performed with reasonable care and skill. If we fail to meet these obligations, contact us so we can put matters right.

Depending on the circumstances, remedies can include repair or replacement, repeat performance, a price reduction or a refund. A remedy must not be refused merely because the commercial guarantee has expired. Where we do not have the right to supply digital content, the applicable statutory refund rights are preserved.

11Using your access responsibly

• You must be at least 18 to place an order.
• Use a suitable internet connection and the agreed device and app setup.
• Respect the simultaneous-screen allowance and keep credentials secure.
• Do not publish credentials, compromise the service, evade access controls or resell a personal viewing subscription without a separate authorised arrangement.
• Use the service lawfully and respect third-party rights. A viewing subscription does not itself grant public-performance, copying or redistribution rights.

Account holders should use available parental controls to prevent minors accessing age-restricted material.

For a substantiated serious breach or an immediate security threat, we may suspend affected access proportionately. We explain the reason where lawful and provide a route to challenge an error. Where appropriate, we first allow an opportunity to remedy the breach. Suspension does not automatically forfeit every payment or override a refund required by law.

12Technical availability and changes

Playback depends on the content, connection, device, app and network conditions. Resolution, replay, programme-guide data and other features depend on the agreed offer and supported content. We do not promise that every stream is available in 4K or that interruptions can never occur.

Before ordering, identify any channel, language or feature essential to your decision so its availability can be checked and any specific commitment recorded. Catalogue updates do not give us an unlimited right to remove what was specifically promised.

If a material part of the agreed supply cannot be provided, we discuss a suitable remedy, including any cancellation, price reduction or refund required by law. Maintenance or an outside technical problem does not automatically remove our obligations.

13Reseller orders

Before a reseller order is accepted, the written offer must specify the pack, price, currency, credit balance, activation costs, validity or expiry rules, panel access and support arrangements. Confirm the treatment of cancellations, unused credits and partial months.

A return of credits to a panel is not the same as a cash refund. The treatment of a business order is governed by its agreed terms and applicable law. Consumer status depends on the actual purpose of the purchase.

Resellers must describe their own offers accurately, protect customer data and meet their obligations to customers. Panel access is not a guarantee of revenue or a general authorisation to distribute material outside the rights actually granted. See the reseller information for current pack descriptions.

14Responsibility

We are responsible for losses for which applicable law makes us responsible, including foreseeable loss caused by our breach or failure to use the required care and skill. Technical conditions outside our control are assessed in context; they are not a blanket exclusion of responsibility.

Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liability that cannot lawfully be limited. Nothing removes mandatory consumer protections.

15Support and complaints

Use the contacts below for activation, setup, service problems, cancellations or a complaint. Include your order reference, device, app and a short explanation. Remove unrelated personal information and credentials from screenshots.

We review the problem and explain the response or next steps. Support availability and any specific response commitment are those agreed with your order. Contacting us does not prevent you from using statutory remedies or approaching a competent court or dispute-resolution body.

16Personal information

We use contact, order and support information to handle your purchase and provide assistance. Our separate Privacy Policy explains the processing, retention periods, recipients and your privacy rights. You can request a copy at contact@best-iptv.tv.

Accepting an order is not blanket consent to unrelated marketing or optional data uses.

17Applicable law and disputes

These terms use the law of England and Wales. This choice does not deprive a consumer of mandatory protections that apply under the law of their country of habitual residence.

Consumers retain any right under applicable law to bring proceedings in the courts where they live. These terms do not impose an exclusive foreign court on them. Separate jurisdiction provisions for a business reseller order, if any, must be agreed before the order.

18Changes to these terms

The version provided when your order is accepted applies to that order. Later website edits do not retrospectively change an agreed price, remove rights or rewrite an existing contract. Any proposed change to an active agreement must follow its lawful change process and applicable consumer protections.

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